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Our
marketing studies present a real expertise available
for our customers to understand their
markets.
Behind the
classic qualitative and quantitative studies and on
internet, WEB 2 COM propose a forward's device of
markets and of brands ( trackers, investigations...)
Purchase's behaviour and consumption's habits's
analysis : WEB 2 COM can acheive studies
about Uses and Attitudes, picture's outcome and of
notoriety as well as the brand health trackers.
New
products or services's launching study: Our
tests allow for us to pre access the Mix Marketing(price,
packaging promotion...).
Customers approachs
The customers relation is always in the heart of device
marketing. At this effect, WEB 2 COM put at its
customer's disposal, two complementary approachs
about the customer satisfaction.
DPS : Dash-board picture and Satisfaction
WEB 2 COM has developped for its partners a dash-board's
device on the picture and satisfaction, respective
pillars of the new customer's conquest and of
fidelisation. It's about the measurements with
regular interval of mark's picture and of the global
satisfaction and by specefic criterion with the help
of classic investigations and by sounding on
internet.
Studies ad hoc on the customers satisfaction and
expectations
WEB 2 COM realize for its customers missions of type "Mystery
customer" or also a quality studies of services in B
to B and in B to C based on interviews in depth
with target customers. |
